Galaxy Park, Guest Service Representative

Job Description

Position Summary:

The Galaxy Park, Guest Services Representative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.

Essential Functions:
• Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
• Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor
• Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas).

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience.
• Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
• Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain.
• Must be able to work evenings and are required to be available to work weekends and holidays.
• Excellent customer service skills.
• Ability to lift, push, pull up to 50 lbs.

Pay Scale: $18.50

Jobcode: Reference SBJ-g64wo9-35-215-180-183-42 in your application.