Backstage Experience Coordinator

Job Description

THE JOB

Live Nation is seeking a Backstage Experience Coordinator for Live Oak Bank Pavilion. The position will directly report to the venue Product Manager and work closely with the General Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back of house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel while visiting our venue. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

WHAT THIS ROLE WILL DO
• In partnership with the venue Production Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
• Will be the backstage brand ambassador and the face of the service culture program.
• The Backstage Experience Coordinator will maintain back of house hospitality

expectations & backstage division-wide goals.
• Pre- and post-show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.

Research best practices and collaborate with the Artist Services team & Venue PM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
• Work with Production Managers & Catering Teams to help facilitate advances with the tours' production coordinators and production team.
• The Backstage Experience Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Coordinate all dressing room hospitality requests and bus stock, including after-show meals. Facilitate shopping and special orders plan. Work with the production runners to execute.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste, collecting recycling, composting food, limiting single use bottled waters and educating the bands about our efforts.
• The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up and collect any towels to be washed. They will also ensure all towels are laundered and ready for show days.
• Maintain cash and receipts throughout the day and provide to Production Manager & Production Assistant.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue Production Manager.
• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue
• Coordinate, schedule, and lead additional part-time hospitality & production staff as needed

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• 1 years' plus of backstage/production/hospitality experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in hospitality, Communications, Marketing, Business, Human

Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith,

interactive process with a disabled applicant to determine effective reasonable

accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gx4bvo-35-215-180-183-42 in your application.